Managed Services

We believe in the power of teamwork, which is why we engage closely with all stakeholders to clarify your financial, clinical, and operational needs. Together, drawing on our collective experience and expertise, we'll craft a tailor-made solution that efficiently and effectively meets all of your requirements, ensuring we succeed as a team. 

Every Managed Services solution includes:

• A dedicated account manager to take care of everything

• Recommendation, procurement and installation of state-of-the-art equipment (where required)

• Day to day management of all equipment, maintenance and consumables

• Long term refurbishment and replacement planning to keep you at the cutting edge of technology

• Monitoring of all relevant metrics, including KPIs, OJEU, JAG and UKAS requirements 

• Professional problem solving, leaving you free to focus on patient care

• Detailed quarterly reports delivered personally by your account manager

Many of our Customers begin by partnering with us in just one department, but then often expand their collaboration to include additional areas once they start seeing the operational and financial improvements our innovative Managed Service brings. We're here to support each step of this growth, working together to enhance and streamline your services. 

At Chrystal Medical, we're committed to working alongside you as part of your team. We offer support in managing a variety of services, including MRI suites, endoscopy suites, endoscope reprocessing, and more, across both pathology labs and radiology rooms. Together, we'll handle the procurement, installation, and management of the latest equipment tailored to your needs and budget, no matter the scale.

We're here to help manage your existing equipment. Our team will provide ongoing maintenance and consumables, and we will collaborate on a proactive refurbishment and replacement strategy where required. This teamwork approach helps reduce equipment breakdowns and ensures your technology remains current, preventing obsolescence. Let's work together to keep your operations at their best. 

As trusted Managed Services provider for major brands Chrystal Medical have helped with all kinds of equipment, including:

• Installing a new 3.5T building a new MRI suite, refurbishing an existing one and building a new suite

• Providing £2 million of new equipment for an Endoscopy unit under challenging financial conditions

• Installing an entire endoscope reprocessor suite of 6 AERs

• Building a complete CathLab suite including preparation and recovery rooms

• Delivering thousands of Point of Care glucose/ketone/blood gas meters

No matter your budget or needs, Chrystal Medical is here to work with you as part of your team. We'll source, install, and service the right equipment to ensure you deliver high-quality, consistent care. Let's achieve great things together! 

Having well-maintained equipment is crucial not just for meeting targets and completing tasks, but it also plays a vital role in supporting your staff and caring for your patients. With Chrystal Medical as part of your team, you can trust that your operations will run smoothly for the benefit of everyone involved.

We understand that not everyone requires premium level coverage. Your dedicated account manager will collaborate closely with you to determine the precise level of service that best suits your needs. Together, we’ll strike the right balance between efficiency and cost-effectiveness, ensuring your services remain on track without unnecessary expense. 

With Chrystal Medical maintenance you get:

• Exactly the right level of service for each piece of equipment

• The best possible price for providing that service

• Set KPIs reviewed every quarter as part of your report

• A 24/7 hotline to report any problems as they happen

• The Chrystal team pushing for prompt attention for all faults or issues you report 

• A full audit trail produced for all faults and responses 

You can rely on Chrystal Medical to either integrate with your existing maintenance arrangements or help you establish a new regime. The choice is yours, and our commitment to being a supportive team player is unwavering. 

Managing consumables can be a time-consuming and costly task as you work to keep your equipment and department supplied with everything needed to maintain top-notch service levels. We're here to help shoulder that burden and ensure you have what you need, working together as a team to support your goals. 

Chrystal Medical takes the stress out of managing your consumables with:

• A fully automated online ordering system 

• Dedicated consumables catalogue for your specific contract (permission based)

• Easy ordering at your convenience, 24/7

• Low costs thanks to bulk buying power

• A vendor neutral service leaving you free to choose suppliers

We're here to work alongside you, whether that means renegotiating your existing consumables contract or crafting a completely new one tailored to your preferences. This can include options like fixed cost, CPI-linked pricing, and minimum volume deals. With Chrystal Medical on your team, you're set to secure the perfect consumables deal—priced right, from the right supplier, all designed to meet your needs as smoothly and effectively as possible. 

Even the best equipment relies on skilled operators, making top-quality training a crucial component of any procurement. Effective training not only maximises your investment but also safeguards patients and helps protect the Trust against potential negligence claims. At Chrystal Medical, we’re committed to teamwork. We'll coordinate with your unit and your supplier to make sure all your training needs are met, whether that’s through in-house sessions or with expert guidance from the supplier if needed. Together, we'll ensure everyone is proficient and confident in their roles. 

Chrystal Medical will manage your training to ensure complete compliance, including:

• Identifying your training needs

• Arranging the training required for each team member

• Tracking training to create formal records

• Reporting on training for UKAS and JAG purposes

In addition to arranging the necessary training for new equipment, your dedicated account manager will proactively monitor your fault reporting system. This approach helps us identify any further training needs for existing equipment to minimise downtime and enhance benefits for both staff and patients. At Chrystal, we also focus on maximising training effectiveness to reduce consumable wastage. By working together, we ensure your team is well-equipped and efficient, maximising the positive impact on everyone involved. 

To ensure you get the best value without compromising on the care that you provide, it’s crucial that the procurement process starts off compliant. Partnering with Chrystal Medical means you can trust in an OJEU-compliant framework from the very beginning, shielding you from challenges by disappointed bidders or displaced suppliers, no matter which solution you choose. Compliance is essential not just at the start, but throughout the entire process.

If you need more details about our frameworks or have any questions, feel free to give us a call at 0161 493 9770 or email info@chrystalmedical.co.uk. We’re here to help and ensure everything runs smoothly, together. 

Chrystal Medical provides you with all the information you need for compliance as part of your regular reports, including: 

• Carefully tracked updates from manufacturers 

• Fully tracked reports of training delivered to staff 

• The identification of any MHRA/FDA Alerts 

The exceptional detail in your quarterly reports contributes to building a comprehensive library of evidence for UKAS and JAG compliance. This ensures that your Trust is not only fully accountable but also fully protected. We're here to collaborate and support you every step of the way, making sure we meet these standards together.